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内容简介：Education Background:
n BS (Purdue), MS and PhD (U of M) --- Industrial Engineering
Work Experience:
n Researcher -- Office for the Study of Automotive Transportation - (UM)
n Quality Consultant -- Stamping and Auto Body Assembly,
n Production Supervisor & Industrial Engineer -- GM
Teaching Experience:
n Teaching TQM since Fall 1995
n Teach Accelerated Six Sigma Course for Industry
n Freshmen Engineering
For many companies, the term TQM is associated with
corporate programs (mid 1980s ~ early 1990s)
aimed at implementing employee teams and statistical
process control.
n Unfortunately, many companies were dissatisfied with
the perceived results of these programs, concluding
TQM does not work.
n Although the term TQM may be losing popularity, its
guiding principles are timeless and useful. In fact, these
principles often fall under “Six Sigma Training”.
Regardless of name, some timeless quality concepts
include:
1. Ask the customer to define quality.
2. Empower people within systems to create quality.
3. Speak with data not just opinions.
4. Be preventative not reactive.
5. Add value not paperwork.*
6. Solve problems that affect customer satisfaction.
等等... |
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