内容简介：Contents
2 Executive summary
4 IBM promotes and supports ITIL
4 IBM has a long history related
to ITIL development
6 IBM consulting and services
7 Skills, assets and methods
9 Solution approach
12 Design
13 Implementation
18 Education
19 IBM has successfully applied
ITIL capabilities for the benefit
of our clients
21 IBM’s strategic ITIL steps
23 Summary
23 For more information
Executive summary
Does IBM support ITIL?
IBM contributed signifi cantly to the original IT Infrastructure Library (ITIL), and continues to be a developer, reviewer and user of the ITIL. For example,
most recently, IBM led the project to write the new Application Management book. The fi nal draft of this book, coauthored by IBM and Microsoft, has just been submitted to the Offi ce of Government Commerce (OGC) in the U.K. and is ready for publication.
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