内容简介：Foreword vii Remarks for certification viii Introduction ix 0.1 General ix 0.2 Process approach ix 0.3 Relationship with ISO 9004 xi 0.3.1 IATF Guidance to ISO/TS 16949:2000 xi 0.4 Compatibility with other management systems xi 0.5 Goal of this Technical Specification xii 1 Scope 1 1.1 General 1 1.2 Application 1 2 Normative reference 2 3 Terms and definitions 2 3.1 Terms and definitions for the automotive industry 2 4 Quality management system 3 4.1 General requirements 3 4.1.1 General requirements — Supplemental 4 4.2 Documentation requirements 4 4.2.1 General 4 4.2.2 Quality manual 5 4.2.3 Control of documents 5 4.2.3.1 Engineering specifications 5 4.2.4 Control of records 6 4.2.4.1 Records retention 6 5 Management responsibility 6 5.1 Management commitment 6 5.1.1 Process efficiency 6 5.2 Customer focus 7 5.3 Quality policy 7 5.4 Planning 7 5.4.1 Quality objectives 7 5.4.1.1 Quality objectives — Supplemental 7 5.4.2 Quality management system planning 7 5.5 Responsibility, authority and communication 8 5.5.1 Responsibility and authority 8 5.5.1.1 Responsibility for quality 8 5.5.2 Management representative 8 5.5.2.1 Customer representative 8 5.5.3 Internal communication 8 5.6 Management review 9 5.6.1 General 9 5.6.1.1 Quality management system performance
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