内容简介：Quality is a never-ending process Modern companies implement quality improvement programs to enhance their products or services. The quality imperative movement of the last two decades has redefined quality as a never-ending effort to continually improve a company's products. This movement combines strategic and operational control to achieve long-term success and survival of an organization. TQM involves all staff to participate TQM stands for total quality management, a term derived from the quality imperative movement. TQM involves all staff to identify every process within the business that will influence quality.
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